About us

2nd2None Driving School was established in Bristol in early 2009 by James Orgar, James was a newly qualified driving instructor who had recently completed his training with another driving school in Bristol. Due to James's early success and demand for driving lessons, he quickly decided to expand his new venture by taking on his first PDI, (provisional driving instructor), Greg.

It wasnt long before James and Greg were creating a great reputation for themselves as local driving instructors. From this, James expanded again, taking on additional driving instructors and trainees, eventually having 13 driving instructors delivering lessons across Bristol and surrounding areas. 

In 2012, James relocated to North Dorset. This provided some challenges for the business as James was no longer on hand in the Bristol area. James quickly established himself in Dorset and took on his first couple of local driving instructors. From this point, the driving school started to cover a large area of the southwest and even had driving instructors in Wiltshire, Somerset, Devon, and Cornwall.

In 2015, Holly joined the team as the office administrator. Holly soon took over the day-to-day running of the driving school office as well as other administrative responsibilities. With this, the driving school was able to grow even more, and in 2017, the driving school became a limited company, and Holly was added as a joint director and co-owner of the business. Since this time, the driving school has grown to work with over 30 driving instructors covering the Southwest of the UK, and we have even expanded our services into the HGV driver training and instructor training areas now with several experienced ADI trainers on the team.

How the driving school works

First, you need to know that all driving instructors in the UK are independent in the sense that they are approved and governed by the DVSA. It doesn't matter what brand they go under, or what name they have on the car, they are all able to work by themselves as independent, self-employed driving instructors. Due to the nature of the industry, overtime we will have driving instructors join and leave the team, and as such, our coverage area can fluctuate somewhat. 

What we do as a school, We are employed by the independent driving instructors to advertise and supply them with customers and other related work as well as some diary management and payments on their behalf. In return, we allow these associated instructors to use our branding, such as  vehicle graphics, roof boxes, and business cards, to help them promote themselves to customers. We in return use customer success stories to promote the brand and the individual driving instructors. 

As such, it will always be down to each instructor to decide if you are test-ready or to charge for late cancellations of driving lessons. But we will back the driving instructor's decision unless there is a good reason to question that decision.

We deal with any customer complaints and are able to talk to the individual instructor on your behalf and hopefully come to an agreeable solution for both the customer and the instructor. We do our best to resolve any issues we are made aware of.

We do set out a list of expectations for the instructors to follow, and as such, we have in the past had to stop working with certain individual instructors, and they have gone on to other schools or decided to work under their own name and brand.  

Our expectations of the team

  1. To always give the very best customer service where possible
  2. To deliver high quality and encouraging driving lessons to expand the learners knowledge and understanding
  3. To maintain a professional relationship with customers at all times.
  4. To be punctual for lessons and inform customers if they will be late in good time.
  5. No shouting.
  6. No smoking or vaping in the driving school vehicle.
  7. To keep your driving school vehicle in a good tidy and road worthy condition
  8. If necessary, refund any outstanding money of the customers in good time.
  9. To deal with any complaints in a professional and timely manner.
  10. To keep us the driving school informed of any complaints or problems you have had with customers.
  11. Please remember other road users see you as a professional; treat them with respect and patience.