Driving School Terms & Conditions

Drink and Drugs

We have a zero tollerance of any pupil supsected of either drinking or taking drugs before a driving lesson. 

If your driving instructor suspects you have been drinking, smoking or taking drugs then they will refuse to take you for your driving lessons or your course. Please be aware that some prescribed medication can also cause you problems when driving. 

If your instructor cancels your lessons due to signs you have taken drugs or have been drinking, you will still be charged for the lesson or time that was booked.

Alchol and other substances such as Cannabis can greatly effect your concentration and ability to drive, this can put you and other road users at a higher risk of a road accident.

Terms and Conditions for our special offers and normal lessons.

OUR TRAINING VEHICLES & In-Car Cameras

Almost all of our driving school cars will have CCTV fitted to thw winscreen and rear window. These CCTV cameras are normally out facing to help protect both ourselves and you in the event of a road traffic accident. Some of the cameras may also be recording sound from inside the vehicle. If you have any concerns about this please speak to your driving instructor.

NEW DRIVING SCHOOL BOOKING POLICY

Its unfortunate but on several occasions new pupils have booked with our driving instructor only to cancel their driving lessons with very little notice and this had led to the instructor waiting around for an hour at a time or having to turn around and go home. This unfortunatly costs the instructor in the form of loss of income and unnecessary costs on some occasions travelling to the cancelled appointment. 

Because of this we now ask for the first payment for all new customers to be made at the time of booking either over the phone, through our paypal account or by bank transfer. First payment will be for the time booked for the first lesson or the first 2hrs of a block booking. You can still pay for your block booking in full if you wish to do so. 

Your booking will then be subject to our 24 hour cancellation policy, if you cancel with less than 24 hours notice your instructor will still need to be paid for his time unless we are able to fill the space with another customer. This means you will lose your deposit to the value of 2 hours. 

If you contact us by phone 0333 7729642 or email [email protected] to cancel your driving lesson before the 24 hour deadline then we will be happy to refund you any money owed or simply rebook your lesson for another day. 

Any questions regarding this policy please contact our offices on 0333 7729642

Driving Lessons Course Prices

Driving lesson prices and intensive course prices are subject to change. Please confirm lesson prices and course prices with our admin team at the time of booking. 

Refunds

All payments are between you and the driving instructor providing your driving lessons.

If you pay the driving school, we then transfer all funds to the driving instructor who will be teaching you.

All refunds are responsibility of the individual instructors but we will help you in any way we can regarding refunds.

All driving instructor have agreed to refund any unused lessons money if the claim for refund is made within 3 months of your last lesson. After this time it will be down to the instructor if they choose to refund you. 

All refunds from block bookings will be recalculated so any used lessons are charged at full rate. You will be refunded the balance.

Please see the instructor Money Back Guarantee below for more details.

Gift Vouchers

Gift Vouchers are valid for 1 year from issue, the start and finish date will be on the gift voucher. Vouchers are refundable but there will be a charge of 25% of the cost if refunded 0-5 months and 50% charge if refunded 5-12 months. After 12 months no refund will be given on Gift Vouchers.

Under 17s gift vouchers are either booked for a specific event or are open ended and need booking for the event in advance, these vouchers can not be refunded.

Under 17s Driving Session bookings

Under 17s driving session bookings are none refundable, once you book your place the space is allocated to you and we then book as many instructors and time at the venue as needed. Therefor we are unable to refund Under 17s Driving Session. You are able to sell or give your session to someone else but you will need to inform us at least 48hrs before the event is booked.

Payments made through our website

If you pay for driving lessons through our website please be aware that we are a busy driving school and there may be a wait to commence your driving lessons with us. If we can not book your first driving lesson in the next 30 days then a full refund will be given. Any questions or concerns please call or email our office staff before purchasing your lessons online.

All payments through our website will be charged in British pounds and may aquire a small fee from your credit provider if you are purchasing these lessons from outside the UK.

Instructor Money back Guarantee

All of our driving instructors have signed up to a Money Back Guarantee, In doing so they have agreed to refund you any money owing for outstanding driving lessons that were block purchased.

The used driving lessons of any block will be recalculated at our standard rate of £35 per hour and the remainder of your money returned to you.

If you have booked a block of 10 hours at any point through your driving lessons with us and you no longer require the full 10 hours of driving lessons, then your instructor will refund the difference to you.

(Please note that all refunds will be the responsibilty of your instructor and not the driving school, although we will be happy to assist you).

All claims for a refund need to be firstly made directly to your instructor and then if you cant reach an agreement to the driving school office who will talk to your instructor for you. We can be reached on the main office contact number 0333 7729642.

All driving lessons carry a 48hr cancellation notice otherwise your time will be deducted from your prepaid lessons.

 

The contract is between you and the instructor monies paid to, not 2nd2none Driving School Ltd.

2nd2none Driving School Ltd act as an agent on behalf of the allocated driving instructor. We manage and book driving lessons on behalf of driving instructors.

Most of our driving instructors that we manage are self-employed and they are responsible for delivering your lessons and refunding any owed money. If after speaking to your instructor and our office is unable to help, then we recommend you contact the DVSA who are responsible for regulating driving instructors in the UK.

All Refunds of payments must be sought with in a 3 month period (90 Days) from your last lesson otherwise all remaining funds will be lost and void.

 

You are required to be in possession of a current, valid provisional driving licence. It is your responsibility to inform your instructor of any changes or endorsements to this. If upon your first driving lesson you can not produce a valid provisional driving licence the driving lesson will not take place. You will still be charged for the lesson.

In good daylight, you must be able to read a vehicle number plate from a distance of 20 metres (or from a distance of 20.5 metres for old style number plates). If you want to do your own number plate test, when walking down a street or in a car park, 20 metres is about 5 car lengths.

if you fail to provide your provisional driving licence or are unable to read the number plate from the required distance with or without eye glasses then you lesson will not be able to go ahead. 
it will be at your instructors discretion whether you are charged for the lesson that was booked. 

We are not responsible for practical test appointments which are cancelled by the D.S.A. nor are we responsible for driving tests that can not go ahead because the pupil has lost or misplaced their valid provisional on the day of the driving test. Full charges will apply if less than 24 hours notice is given.

We reserve the right to refuse the use of a car for practical tests, where the instructor, after an assessment lesson, feels that you have not reached a satisfactory standard or your instructor feels you are a danger to other road users. We maybe able to provide you with another instructor if time allows for an assessment if you think this the instructor has treated you unfairly in their decision.

If you change your pick up or drop off point without 24 hours notice, it may not be possible to give you a full hour lesson; a full hour will still be charged.

If you are late for a lesson, the lesson will still finish at the arranged time. Missed time will not be reallocated, nor will the lesson price be reduced. Please try and let your instructor know directly if you know you are going to be late as we may be able to help avoid lost lesson time.

You must ensure that you are not under the influence of alcohol or drugs whilst attending a lesson, “remember the night before”. Your instructor will refuse to teach you if they believe this to be the case and you will still be charged for the lesson. Please check labeling on all medication you are currently taking with regards to driving.

 

Intensive Courses Terms & Conditions

See here for Full Intensive courses Terms and Conditions

Any cancellation of the driving course will result in you losing the deposit.

The deposit includes VAT at 20%. No VAT is payable upon the remaining balance of your course as it goes directly to the self-employed instructor and not 2nd2None Driving School Ltd

A VAT invoice for the deposit is available upon request.

All cancellations of intensive courses will be required in writing or email no less than a minimum of 4 weeks prior to the course start date. After this time the full cost of the course will become payable to the instructor allocated by us.

The instructor has the right to refuse the use of their car for the test if, in the instructors opinion they feel that the candidate is a danger to themselves or other road users.

Any additional tuition that the student may require will be charged at our normal hourly rate or block booking rates unless otherwise agreed with your instructor.

 

To qualify for the free driving re-test that comes with our 36hr and 42hr courses if you fail your first attempt you need to contact our admin team on 0333 7729642 and they will re-book you in for the re-test, this does not include any additional hours required on the day or the use of the driving instructors car.

The re-test must be taken with a driving instructor from 2nd2None driving school. If you go ahead and re-book the driving test yourself then unfortunately this will void this offer of a free re-test.

Once you pass your driving test your driving instructor may ask you if they can take a picture of you, with your pass certificate in front of our car. We may use this picture on our website and in any future advertising we carryout. Once permission is given by allowing the taking of the picture it becomes the property of 2nd2none driving school Ltd.

Full Terms & Conditions for Intensive Course can be found here

 

Under 17 Off Road Driving Course At Henstridge Airfield, The Royal Bath & West Showground, Weymouth Park & Ride and Stithians Showground - Terms & Conditions

Anybody of 12 years or older can take part in these events but must be 4'8 in height.

The driving session are all sold on a 1-2-1 basis unless you have requested otherwise.

All driving sessions are sold in multiples of 60 min slots

We can not gauarantee what car you will be driving or which instructor you will have on the day but all cars will be fitted with dual controls.

Due to the fact that we only book instructors for these sessions once we have enough pupils booked in we are not able to provide refunds for these events once they have been booked but we may be able to offer you an alternative date to suit if more than 7 days notice is given.

 

All prices on this website are final and supreme unless otherwise agreed with your individual instructor.

Any questions about these terms & conditions please contact our customer support team at [email protected]

Or you can write to our head office address

2nd2None Driving School Limited

Unit 40b

Wincombe Business Park

Shaftesbury

SP7 9QJ

Company Number 10495418

VAT Number 264 2107 29

 

To contact the DVSA for any reason where we can not help please use the following link

Driving Vehicle Standards Agency

 

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